Dragon’s accredited Certificate IV in Frontline Management is designed for individuals who are taking on or preparing for first-level management or supervisory roles in a variety of industries and situations. Some learners may have existing qualifications in a technical field while others will have different experiences in the workplace. All, however, will be enthusiastic about improving their management competencies. After all, management is far more an art than a science!
Frontline managers provide direct leadership and guidance to others. They take responsibility for the effective performance and functioning of their teams and will often report to a higher-level manager. Their titles will often include words like "supervisor", "coordinator", or "manager".
Dragon's Certificate IV in Frontline Management is offered in two delivery modes. It can be undertaken via supported distance learning, a popular choice for learners on the go, or with the addition of in-class training for learning groups. Either way, you will receive an outstanding learning experience, one we believe (and people are telling us!) is among the best in Australia. That's how it should be, since Dragon's vision is to provide the highest-quality learning and learner support in the nation.
In this photo, Dragon CEO and Founder Dr David Poole is delivering training to a group of learners in Guangzhou, China! As you can see, Dragon's programs are designed to be engaging and enjoyable. They are designed to be completed by learners of varying experience, of varying backgrounds, and of varying learning styles. That's what high-quality, applied business and management education are all about!
Enrol in Dragon's Certificate IV in Frontline Management to achieve the following outcomes:
- Build the skills and competencies to serve effectively in a supervisory or first-level management role
- Access the latest thinking and ideas about frontline management and apply this information to your current and future roles
- Develop skills in leadership and learn how to contribute to the leadership of teams
- Understand how to encourage workplace safety, innovation, and priority-setting
- Practise more effective ways of managing your work relationships with others
- Obtain the skills to effectively manage meetings and projects
- Build the foundation for advanced studies in management and for future management roles
Units in This Program
Dragon’s accredited Certificate IV in Frontline Management consists of the following units:
-
Show Leadership in the Workplace
(BSBMGT401A)
-
Implement Operational Plan
(BSBMGT402A)
-
Monitor a Safe Workplace
(BSBOHS407A)
-
Promote Team Effectiveness
(BSBWOR402A)
-
Address Customer Needs
(BSBCUS402A)
-
Promote Innovation in a Team Environment
(BSBINN301A)
-
Manage Meetings
(BSBADM502B)
-
Manage Projects
(BSBPMG510A)
-
Establish Effective Workplace Relationships
(BSBWOR401A)
-
Develop Work Priorities
(BSBWOR404B)
The program may be amended to suit individual and organisational needs as long as the packaging rules for the qualification are maintained and the units are available from Dragon College of Business.
Recognition of Prior Learning (RPL) is available for previous studies so that the Certificate IV in Frontline Management may be completed more quickly by some learners.
Dragon's Certificate IV in Frontline Management has been designed for the use of both supported distance learning and workplace-based learners. As a competency-based qualification, the assessment tasks seek evidence that learners have mastered the skills and knowledge contained in each unit. Commonly-used assessment activities include Quick Learning Activities, work-based projects, case studies, discussions, practical exercises, and personal reflections.
Dragon College of Business, a fully-accredited Registered Training Organisation, is fast-becoming one of Australia's most respected providers of management and business certificates and diplomas.
- We use exceptional learning materials to ensure that you enjoy your studies.
- We provide outstanding support to help you complete your course as fast as you can.
- We deliver flexible, distance learning materials as well as workplace-based courses so that you can take your studies with you wherever you go.
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